Good evening.
I am writing to explain the situation, because it's not usual.
I love my customers and try to provide quality service, but sometimes unpleasant situations may arise.
It's true, phone stopped sending sms at an unexpected moment, maybe problems with lebara. I even went downstairs, but it was too late.
I was trying to explain all this to a person later in the letter. He wrote that he excused me and will come again if he finds an opportunity.
It's very unpleasant to see this review now.
Thank you anyway, for your desire to meet and expectation. And sorry again for the bad experience